Proudly Serving Yorkshire Homeowners
Privacy Policy
Privacy Policy
Effective Date: 25/02/25
Company Name: Yorkshire Heritage Windows
Contact Email: [email protected]
1. Introduction
This Privacy Policy outlines how Yorkshire Heritage Windows ("we", "our", "us") collects, uses, and protects your personal data when you interact with our website, request our services, or engage with our marketing. We comply fully with the UK General Data Protection Regulation (UK GDPR) and relevant data protection laws.
Personal data refers to any information that relates to an identified or identifiable individual, such as your name, address, email address, IP address, or phone number.
2. Controller Information
Yorkshire Heritage Windows is the data controller responsible for your personal data under applicable data protection laws.
If you have questions about this policy or how we handle your data, you can contact us at:
Email: [email protected]
Address: 370 Woodside Road, Wyke, Bradford, BD12 8HT
Subject line: "Data Protection"
3. Your Rights
Under UK GDPR, you have the following rights concerning your personal data:
Right to access – to know what data we hold about you
Right to rectification – to correct any inaccuracies
Right to erasure – to request deletion of your data
Right to restrict processing – to limit how your data is used
Right to object – to object to specific uses such as direct marketing
Right to data portability – to transfer your data to another provider
Right to lodge a complaint – with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us via [email protected]
4. What Data we Collect
We collect and process the following data:
Name, phone number, email address, and property address
Details provided via web forms, email, or calls (e.g. project type)
IP address, browser information, and cookies (when visiting our site)
Referrer sources (e.g. Facebook Ads, Google Ads)
We collect this data when:
You contact us via our website, social media, email, or phone
You request a quote or submit an enquiry
You engage with our advertising on platforms like Google or Facebook
You visit our website
5. Purpose Of Data Collection
We use your personal data for the following purposes:
To respond to enquiries and provide quotes
To manage product delivery and installation services
To improve our website and customer experience
To run targeted ads and measure their effectiveness
To comply with legal obligations
We do not sell your data to third parties.
6. Cookies And Tracking Technologies
We use cookies and similar technologies to improve site performance and user experience. Cookies are small files stored on your device that help us:
Understand how you use our site
Recognize returning visitors
Deliver tailored content and ads
You may configure your browser to reject some or all cookies, but this may affect site functionality.
Types of cookies we use:
Session cookies – expire when you close your browser
Persistent cookies – remain on your device for a set period
Third-party cookies – used by services like Google and Facebook
7. Analytics And Advertising Tools
Google Analytics
We use Google Analytics to understand how users interact with our site. This data is anonymised where possible and helps us improve content and performance.
Details: Google Privacy Policy
Google Ads (Conversion Tracking)
We use Google Ads to promote our services and measure ad performance. Cookies from Google help us see which ads result in website visits or enquiries.
Opt-out: Google Ads Settings
Facebook Custom Audiences
We use Facebook Pixel to deliver interest-based advertising. This helps us show relevant ads to users who have interacted with our website.
Opt-out: Facebook Ad Preferences
8. Data Security
We implement technical and organisational measures to protect your data from unauthorized access, disclosure, or misuse. Only authorised staff and service providers have access to your information.
9. Sharing With Third Parties
We only share your data with trusted service providers when necessary, such as:
- Delivery and installation teams
- Marketing platforms (e.g. Meta/Facebook, Google)
- Website hosting and email service providers
These partners are bound by strict data processing agreements and only process your data under our instructions.
If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
10. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law. Once no longer needed, your data is securely deleted or anonymised.
11. Withdrawing Consent & Objections
You may withdraw your consent or object to processing (e.g., for direct marketing) at any time. To do so, email us at [email protected].
12. Changes To This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "Effective Date" at the top.
Contact us
Yorkshire Heritage Windows
Email: [email protected]
Phone: 01274 675111
Website: yorkshireheritagewindows.co.uk
Copyright © 2025 Yorkshire Heritage Windows All rights reserved. | Company Reg Number: 09580697 | Privacy Policy | Cookies Policy | Terms Of Service